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    Mar 28, 2024  
Catalog 2017-2018 
    
Catalog 2017-2018 [ARCHIVED CATALOG]

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HPM-1310 - Managing Service in Hospitality Operations (3)


The course will introduce students to commonly used practices/principles that food service professionals utilize to create and deliver guest-driven service, enhance value and build guest loyalty, and continuously improve the process of providing excellent service. Students learn how every aspect of a food service operation contributes to the guest experience and explore unique features of service delivery techniques for a variety of food and beverage operations. The course includes material on service leadership, service skills, and service styles, menu merchandising, and responsible alcohol service. Students engage the learning process for the course objectives through class lecture, field trips, and hands-on applications.





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