BAD-1680 - Customer Relations (3)

Students learn techniques in customer service and relations including initiating contact, establishing rapport and facilitating final sales in order to assure customer satisfaction. Training employees to use customer relations techniques is also discussed.

List Course Outcomes (consistent for all sections)
CO1 - Describe the various methods or approaches as it applies to customer relations.

CO2 - Analyze the characteristics of ideal customer relations as it applies to individuals in both small/large organizations.

CO3 - Discuss the importance of customer relations when viewing organizational goals and professional skills required of retail employees.

CO4 - Explain the impact that poor customer relations can have on a company’s reputation and its impact on the organization.

CO5 - Describe methods to obtain involvement from others for quality customer relations techniques.