ITS-2430 - Information Technology Center Support* (3)

Prerequisite: ITS-1055
Student will learn the operation of help desks and computer information centers, focusing on the use of software packages, interfacing with users, entry of data, and the reporting of technical problems. Students are introduced to the methods available to maintain their level of expertise in this rapidly changing field. Students also learn the skills required to expand its capability including how to use the powers of observation and deductive reasoning. Traits and attitudes that are important to potential employers are presented to the student.

List Course Outcomes (consistent for all sections)
CO1 - Summarize how to achieve High Customer Satisfaction.

CO2 - Develop skills to troubleshoot common support problems.

CO3 - Articulate help desk operations.

CO4 - Evaluate products and support standards.

CO5 - Discover user support management strategies and end-user needs assessments.

CO6 - Describe how to train computer users.

CO7 - Explain installing and managing end-user computers.