ITS-2470 - PC Service and Support (3)

Prerequisite: ITS 1015 ITS 1020

Students learn the skills required to service and support microcomputers including diagnosing and troubleshooting hardware and software as well as upgrades and system maintenance strategies. Topics include microcomputer assembly, component installation, hard disk organization, preventive maintenance and repair, troubleshooting devices, sound and video cards, DVD/CD ROMS, keyboards, mice, printers, as well as utilizing the internet and on-line services. Students learn procedures for applying diagnostic techniques and troubleshooting in a hands-on lab component. This course helps students prepare for industry certification examinations. The development of customer relations skills is emphasized.

Course Fee: $30

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