Technical Support Certificate

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No. of Credits: 18
Contact: B. Brezina, Interim Chair, Business and Technology Division;
R. Jenkins, Program Coordinator

This certificate prepares students for entry-level positions in the information technology field such as customer service representative, technical support representative, help desk technician, and PC support specialist. Graduates will be able to: analyze end user computing problems and determine appropriate action; communicate effectively with end users; provide support to end users of standard and customized application software; record and report information significant to the job and end user problem resolution; and identify required resources to maintain and advance technical skills as information technology changes. The courses in this certificate are applicable to the Information Services Technology Certificate and AAS degree. This program is fully available online.

The maximum number of credits accepted in transfer from other institutions to this program is 14.

Required Courses and Recommended Sequence:

The following is a recommended sequence of courses for completing this program. College Prep and prerequisite course requirements, credit load, and/or course availability may affect a student’s individual progress. Course availability within the program sequences is specifically intended for full-time students who begin their course work with the fall semester. Students should always consult their online program evaluation or an academic advisor to better understand typical course availability and individual program planning.

First Semester

Second Semester

Notes:

* Courses requiring a prerequisite

** Program option

*** special criteria for required general education courses

**** Pending MHEC approval