Technical Support Certificate

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No. of Credits: 18
Contact: Bernice Brezina, Chair, Business, Technology, and Public Service Division
Ronda Jacobs, Program Coordinator

The Technical Support certificate is a program designed to provide students with the essential technical and communication skills required for entry-level employment as an information technology (IT) support specialist, help desk technician, or customer service representative. Most of the courses in this program are applicable to the AAS degree in Information Services Technology. Information services technology students take classes to prepare for the following in-demand entry level information technology industry certifications: CompTIA A+, CompTIA Security+, and CompTIA Network+. Professionals with a strong IT background may contact the division chair about obtaining prerequisite waivers to take certain classes in this program. Students may be eligible to receive Credit for Prior Learning through Certification Evaluation for up to 9 credits with any of the following current certifications: CompTIA A+, CompTIA Security+, and CompTIA Network+. Students should meet with an advisor to discuss Certification Evaluation, transfer evaluation, or options for transfer to 4-year colleges with this program. This program is fully available online. Additionally, many courses in this program are also available in lecture or web-hybrid format. The maximum number of credits accepted in transfer from other institutions to this program is 14.

Required Courses and Recommended Sequence:

The following is a recommended sequence of courses for completing this program. College Prep and prerequisite course requirements, credit load, and/or course availability may affect a student’s individual progress. Course availability within the program sequences is specifically intended for full-time students who begin their course work with the fall semester. Students should always consult their online program evaluation or an academic advisor to better understand typical course availability and individual program planning.

First Semester

ENG-1010 - Composition and Rhetoric* (E) (3)
ENG 1010 completed with a minimum grade of “C”
COM-1250 - Introduction to Interpersonal Communication* (H) (3)
ITS-1050 - Computing Essentials* (3)

Second Semester

Notes:

* Courses requiring a prerequisite or co-requisite

****Pending MHEC approval

Course Indicators: English Composition (E), Arts (A), Cultural and Global Awareness (C), Humanities (H), Biological/Physical Sciences (S), Social/Behavioral Sciences (B), Mathematics (M)