No. of Credits: 63
Contact: J. Fehr, Interim Chair, Business and Technology Division; R. Jenkins, Program Coordinator
The rapid expansion of information technology in the workplace has created the need for specialists who are both technically proficient and supportive of non-technical end users. Such specialists provide hardware and software support, which facilitates increased end user control of the computing power, often by interconnecting multiple computer systems to create an organization-wide network. Training and problem solving are critical support functions that involve human resource development skills.
This Information Services Technology degree program is as “people oriented” as it is “machine oriented.” Students will develop strong written, oral, and interpersonal skills, which will enable them to support and train computer users in a variety of employment settings. Technical proficiency and problem solving skills will be developed through the study of integrated systems telecommunications administration, system, analysis, PC troubleshooting, and specific computer applications.
Students wishing to specialize within this field may choose to substitute 18 credits of current, industry-approved MCSE program option courses toward national certification or 18 credits of Web Developer program option courses. Due to frequent industry changes, current MCSE courses are listed on the college’s web site. Web developer program option courses are listed in the catalog and on the college’s web site. This program is fully available online.
The maximum number of credits accepted in transfer from other institutions to this program is 47.
information center specialist/manager, PC software trouble-shooter, LAN administrator, computer support technician, technical support specialist, workstation technology specialist, and computer specialist/manager
This program of study is part of an articulated partnership with University of Maryland University College. Students successfully meeting the requirements of this associate’s program can transfer the necessary credits to UMUC and complete their Bachelor of Science in Information Systems Management or their Bachelor of Science in Digital Media and Web Technologies through courses offered in Southern Maryland.
Students planning to transfer to another four-year college or university should complete either the AS in Computer Science or AA in Arts and Sciences: Applied Science and Technology degree.
Student Learning Outcomes:
- Demonstrate understanding of social, professional, security, and ethical issues related to computing.
- Train computer users in a working environment.
- Troubleshoot technical problems involving hardware and/or software in an IT environment.
- Translate computer based problems/solutions into non-technical language for non-technical users.
- Perform basic network and operating system administration, including configuring, securing and troubleshooting.
- Perform routine software and hardware maintenance