ITS-2430 - Information Technology Center Support* (3)

Prerequisite: ITS 1015 ITS 1020
Student will learn the operation of help desks and computer information centers, focusing on the use of software packages, interfacing with users, entry of data, and the reporting of technical problems. Students are introduced to the methods available to maintain their level of expertise in this rapidly changing field. Students also learn the skills required to expand its capability including how to use the powers of observation and deductive reasoning. Traits and attitudes that are important to potential employers are presented to the student. For students who plan to use personal computers, this course may have specific computing requirements. Please refer to the Quick Link for Computing Requirements on the Business and Technology website.