HPM-1110 - Managing Front Office Operations (3)

The course will present students with a systematic approach to managing the front office operation through an examination of the critical management functions and interdepartmental dynamics essential to operational success and guest satisfaction at hotels, resorts and timeshare properties. The course investigates revenue management, business forecasting, budget planning, how blogging and social networking affect hotels, the impact of automated information technologies on a variety of front office functions, and manual backup procedures for automated system failure. Students engage the learning process for the course objectives through class lecture, case studies, field trips and hands-on applications.